Privacy Policy

Welcome to Ideal Traders

At Ideal Traders, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you register, make a purchase, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
• Non-Personal Information: We may collect non-identifiable information such as browser type, device information, and browsing patterns to help us improve user experience.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide personalized content.

2. How We Use Your Information

We use your information to:

• Process Orders: To fulfil your orders, process payments, and provide customer support.
• Improve Our Services: To analyze and improve our website, services, and customer experience.
• Communicate with You: To send you updates, promotional offers, and important notices regarding your account or transactions.
• Personalization: To tailor your experience and provide content and product recommendations based on your preferences.

3. How We Share Your Information

Ideal Traders does not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our website, processing payments, and delivering products to you.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights and safety of Ideal Traders, our customers, or others.

4. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@idealtraders.co

5. WhatsApp Communications

Ideal Traders uses the WhatsApp Business Platform to provide customer support, respond to customer inquiries, and share transactional information such as order confirmations, order status, product availability, and stock updates.

Information Collected via WhatsApp:

When you communicate with us via WhatsApp, we may collect and process the following information:

• Your phone number

• Message content exchanged with us

• Order and product related details required to respond to your queries

Purpose of Data Use:

WhatsApp communication data is used strictly for:

• Customer support and assistance

• Responding to product, order, and stock inquiries

• Providing updates related to your transactions with Ideal Traders

We do NOT use WhatsApp data for unauthorized marketing, third-party advertising, or selling user data.

Automation and Processing:

To improve response times and service quality, WhatsApp messages may be processed by secure internal automation systems and APIs operated or managed by Ideal Traders or its authorized technology partners. These systems access only the data necessary to fulfill customer requests.

Data Sharing:

WhatsApp message data is not shared with third parties except:

• Service providers strictly required to operate our systems

• When required by law or regulatory authorities

Data Retention and Deletion:

We retain WhatsApp communication data only for as long as necessary to fulfill customer support and legal requirements. Users may request deletion of their WhatsApp-related data by emailing info@idealtraders.co with their registered mobile number.

Opt-Out:

You may stop receiving WhatsApp communications at any time by sending “STOP” on WhatsApp or by contacting us via email.

Contact:

For questions regarding WhatsApp data handling, contact us at info@idealtraders.co